Terms & Conditions

Terms & Conditions

Effective from: 9 May 2025

Welcome to The Gift Hamper Collective. By using our website or placing an order, you agree to the following terms and conditions. If you have any questions, please contact us:

General

“We”, “us” and “our” refer to The Gift Hamper Collective. All prices are in AUD and include GST. These terms apply to all sales and use of our website in Australia. We may update these terms at any time. Continued use of our website means you agree to any changes.

Orders & Payment

  • You must be over 18 to place an order.
  • All orders are subject to availability.
  • Payment is required in full before dispatch.
  • Prices may change, but confirmed orders will be honoured at the paid price.

Alcohol Delivery

We hold a valid liquor licence. By purchasing alcohol, you confirm you are 18+. Alcohol will not be left unattended, and ID may be requested on delivery.

Liquor Licence No: LIQP770017522

Delivery

We deliver Australia-wide with free standard shipping. Express options are available at checkout. Timeframes are estimates and may vary due to external factors like weather or seasonal demand.

Damaged, Faulty or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide your order number, photos, and a description of the issue. We’ll offer a suitable resolution such as a refund or replacement.

Returns & Refunds

We follow Australian Consumer Law. You’re entitled to a refund or replacement if your product:

  • Arrives damaged or faulty
  • Is significantly different from the description
  • Is missing key components
  • Is not delivered in a reasonable timeframe due to our fault

Change of Mind: We don’t offer refunds for change-of-mind purchases. However, if your order hasn’t been shipped yet, we may be able to help—just contact us promptly.

Note: Perishable and personalised items cannot be returned unless faulty.

Privacy

We take your privacy seriously. Please review our Privacy Policy for full details.

Intellectual Property

All content on this site (including text, images, and logos) is owned or licensed by The Gift Hamper Collective. Reproducing or using our content without permission is not allowed.

Liability & Legal

We’re not liable for indirect or consequential loss. Maximum liability is limited to the value of the products purchased. These terms are governed by the laws of Queensland, Australia.

Contact Us

For any support or enquiries: