Shipping Policy

1. Shipping Overview

We offer fast and reliable shipping across Australia, including free standard delivery on all orders. Below you’ll find detailed information about our shipping methods, delivery times, and costs.

2. Shipping Costs

• Standard Shipping: FREE Australia-wide on all orders.
• Express Shipping: Starts from $9.95, with costs calculated at checkout based on weight and destination.

3. Estimated Delivery Times

Shipping times vary based on your location:

Standard (Free) Delivery:

• Metro Areas (Sydney, Melbourne, Brisbane, Adelaide, Canberra, Gold Coast): 3-5 business days
• Regional Areas: 5-6 business days
• Remote Locations: 7+ business days

Express Delivery:

• Metro Areas: 1-2 business days
• Regional Areas: 2-5 business days

📌 Note: Delivery times are estimates and may vary due to external factors such as weather, public holidays, or courier delays.

4. Order Processing Times

Orders are processed within 1-2 business days (excluding weekends and public holidays).

You will receive a confirmation email with tracking details once your order has been dispatched.

5. Shipping Carriers

We use trusted shipping partners, including:

• Australia Post (Standard & Express)
• StarTrack (Express)
• Aramex (Regional & Express)

6. Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking number. You can track your package on the carrier’s website.

7. Address Changes & Order Modifications

If you need to change your shipping address, please contact us immediately. If your order has already been dispatched, we may not be able to update the address.

8. Lost, Delayed, or Damaged Parcels

• If your order is lost or delayed, please allow an additional 3 business days before contacting us, as couriers sometimes experience minor delays.
• If your package arrives damaged, please take photos and reach out to our support team as soon as possible so we can assist.

9. International Shipping

Currently, we only ship within Australia. We do not offer international shipping at this time.

10. Public Holidays & Peak Seasons

During peak shopping periods (such as Christmas and Black Friday), processing and delivery times may be slightly longer. We recommend placing your order early to avoid delays.

11. Contact Us

If you have any questions about your order, feel free to contact us at info@gifthampercollective.com.au or through our Customer Support Page.