14 products
Frequently asked questions
Yes! You can ship to different addresses by placing separate orders or using our new bulk order platform.
Absolutely. We offer bulk ordering and can include branded notes or customisations for corporate clients. Get in touch to learn more.
Yes! We offer free standard delivery Australia-wide with no minimum spend. Delivery times vary by location:
Metro areas like Brisbane, Sydney & Gold Coast: 1–3 business days
Regional VIC, NSW & QLD: 3–5 business days
WA, TAS & NT: 5–10 business days
Need it faster? Choose Express Delivery at checkout from $21.90 — you’ll get priority service via StarTrack or Aramex, with metro deliveries in 1–2 business days.
We follow Australian Consumer Law and aim to ensure you're happy with your hamper. Here's a summary of our policy:
Change of Mind: We don’t offer refunds or exchanges for change-of-mind purchases. If your order hasn’t been dispatched yet, we may be able to cancel or amend it—please contact us as soon as possible.
Damaged or Incorrect Items: If your hamper arrives damaged, faulty, or not as ordered, contact us within 48 hours. Please include your order number, clear photos of the issue, and a short description. We’ll provide a suitable solution, such as a refund, replacement, or partial refund.
Refunds & Replacements: Refunds are processed to your original payment method within 3–5 business days. Replacements are sent at no extra charge.
Perishable or Personalised Items: We cannot accept returns for perishable goods (like cheese or chocolate) unless they are faulty. Personalised hampers also can't be refunded unless damaged or defective.
Late or Missing Deliveries: If your hamper hasn’t arrived within the expected timeframe, contact us and we’ll follow up with our delivery partners.
📧 Contact us: info@gifthampercollective.com.au
We’re here to ensure your gifting experience is smooth and stress-free!